1. Introduction

B12 Burger Franchising Inc. (“B12 Burger”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of individuals who visit our website at b12burger.ca (the “Website”) and who interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable Canadian privacy legislation, including Quebec’s Act respecting the protection of personal information in the private sector (Quebec’s Law 25) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using this Website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Website.

2. Information We Collect

We may collect the following types of personal information when you interact with our Website:

2.1 Information You Provide Directly

• Contact Form: Name, email address, and the content of your message when you submit a general inquiry or complaint.
• Franchise Application Form: Name, email address, phone number, preferred language, language proficiency, resume/CV, financial information (net worth, liquid assets, annual income), country of residence, preferred franchise region, employment background, and any additional information you voluntarily provide.
• Gift Card Balance Inquiry: Gift card number entered to check your balance.

2.2 Information Collected Automatically

At this time, our Website does not use cookies, analytics tools, or tracking technologies to collect information automatically. Should this change in the future, we will update this Privacy Policy accordingly and, where required by law, seek your consent.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and complaints submitted through the contact form.
• To evaluate and process franchise applications.
• To facilitate gift card balance inquiries.
• To comply with legal and regulatory obligations.
• To protect our rights, property, or safety, or the rights, property, or safety of others.

4. Legal Basis for Processing

Under Quebec’s Law 25, we process your personal information based on the following legal grounds:

• Consent: When you voluntarily submit information through our forms, you consent to its collection and use for the stated purposes.
• Contractual necessity: When processing is necessary to fulfill a service you have requested, such as evaluating a franchise application.
• Legal obligation: When we are required to process personal information to comply with applicable laws and regulations.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Website and business, subject to appropriate confidentiality agreements.
• Legal Requirements: We may disclose information if required to do so by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for a reasonable period to address your inquiry. Franchise application data is retained for the duration of the evaluation process and for a reasonable period thereafter, in accordance with our internal retention policies. When personal information is no longer needed, it is securely destroyed or anonymized.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee its absolute security.

8. Your Rights

Under Quebec’s Law 25 and other applicable Canadian privacy legislation, you have the following rights regarding your personal information:

• Right of Access: You have the right to request access to the personal information we hold about you.
• Right of Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right of Deletion: You have the right to request the deletion of your personal information, subject to legal obligations that may require us to retain certain data.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
• Right to File a Complaint: You have the right to file a complaint with the Commission d’accès à l’information du Québec (CAI) if you believe your rights have been violated.

To exercise any of these rights, please contact us through our Contact Us page. We will respond to your request within the timeframes prescribed by applicable law.

9. Third-Party Links and Services

Our Website contains links to third-party platforms, including online ordering services such as DoorDash. These third-party platforms operate independently and have their own privacy policies. We are not responsible for the privacy practices of these external platforms. We encourage you to review the privacy policies of any third-party service before providing your personal information.

10. Children’s Privacy

Our Website is not directed at children under the age of 14. We do not knowingly collect personal information from children under 14 years of age. If we become aware that we have inadvertently collected personal information from a child under 14, we will take steps to delete such information promptly. If you believe that a child under 14 has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically. Your continued use of the Website after any changes constitutes your acceptance of the updated policy.

12. Person Responsible for Protection of Personal Information

In accordance with Quebec’s Law 25, B12 Burger Franchising Inc. has designated a person responsible for the protection of personal information. For any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us through our Contact Us page.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein.